Terms and Conditions

Article 1 Purpose

Article 2 Definition

1. ① Charis website (hereinafter referred to as "Charis")

   "Charis" refers to the name of the e-commerce website provided by the Company. All rights related to Charis are reserved by the Company.

2. ② User

   "User" refers to a customer who has acquired the right to use the Service provided by the Company by agreeing to provide personal information and submitting an application to utilize the Service.

3. ③ ID

   "ID" refers to the combination of letters and numbers chosen by the user and approved by the Company that provides user identification and access to the Service.

4. ④ Password

   "Password" refers to the combination of English letters and numbers chosen by the user and approved by the Company that provides user identification and protection for user information and rights.

5. ⑤ Analytics Page

   "Analytics Page" refers to the data information page that accrues through user activity.

6. ⑥ Any terms used herein but not otherwise defined in Article 2 shall be in accordance with the standard practices of transaction, and other applicable laws and commercial practices.

Article 3 Provision, Revision, and Suspension of the Service

The Company provides the following Services:

1. ① Development and operation of e-commerce services
   • - Services related to registering a product
   • - Services related to selling and purchasing a product
   • - Services related to searching for information and reviews for a product
2. ② Promotional services
   • - Services related to the creation and uploading of content, and distribution of the product
   • - Other events, advertisements and promotional services

The term of the Services shall commence on the date on which the application for the Services of Charis is approved and shall continue until the termination of the Agreement. The Company may revise or temporarily suspend the provision of the Services due to the following reasons:

1. ① Repair, inspection, replacement and failure of Company servers, computers and other information and communications facilities
2. ② Communication failures due to the disruption and/or suspension of telecommunication services
3. ③ Inability to provide Services due to a natural disaster or other unavoidable events

Article 4 Membership Approval and Refusal

1. ① Membership approval
   • - Membership to become an online customer of the e-commerce website Charis is approved for users who agree to the Company’s Terms and Conditions.
2. ② Membership refusal
   • - In the case of refusal to provide the information and responsibilities required of a user
   • - In the case of disqualification pertaining to the user’s service cancellation clause
   • - In the case of disqualification pertaining to the Company’s service cancellation clause

Article 5 Membership application, management of personal information including ID and password

1. ① Those wishing to apply to and use the Services provided by the Company must provide the information required in the Company’s membership application form, and agree to the Company’s privacy policy. The membership application form is divided into two sections of mandatory and optional information, and the mandatory section must be completed.
2. ② In the case that any information listed on the membership application form is changed, these changes must also be reflected in the personal information provided to the Company in a timely manner. However, certain information cannot be changed, such as your name and ID.
3. ③ Any damages or losses incurred due to unchanged information will be charged to the member in question, and the company holds no responsibility or liability for these instances.
4. ④ The Company will not use user information for purposes other than the provision of our Services, and will not provide user information to third parties without the user’s permission. An exception is made for cases explicitly stated in the Terms and Conditions.
5. ⑤ The Company works to protect users’ personal information according to the related laws, and have created a set of policies to protect users’ personal information and have chosen and listed a person responsible for personal information protection.
6. ⑥ The personal information of users is protected under related laws and the Company’s privacy policy.
7. ⑦ When a transaction takes place through the Services provided by the Company, the Company will provide sellers with user information that is pertinent for the transaction and delivery of products between the seller and buyer.

Article 6 Representation and the guarantor's disavowal

1. ① The Company only manages, supervises and provides a system for users and sellers to partake in a free product transaction, and does not deputize for any user or seller.
2. ② The Company cannot certify certain aspects such as the existence and validity of seller or buyer intent, the quality, completeness, safety and legality of registered products, and the validity or legality of information and linked URLs registered by the buyer or seller. The user holds all responsibility and dangers in such instances.
3. ③ The Company does not sell products to users or buy products from sellers, and has simply created and provides a tool that increases the safety and reliability of transactions between members and sellers.

Article 7 Delivery of Goods

1. ① The delivery period refers to the time between the day after payment is confirmed till the day the product is delivered. Unavoidable events such as public holidays, other holidays and natural disasters will be excluded from the delivery period.
2. ② The Company holds no responsibility of the delivery, other than to post the delivery’s progression status, and if a dispute occurs between parties such as the seller, user, delivery service provider or financial institution, the related parties must resolve the situation. The Company will not get involved and holds no responsibility in such instances.
3. ③ The delivery method will depend on the regular delivery options such as EMS and regular mail, and details of each delivery method will be listed on the “Delivery method and tracking” page.
4. ④ When utilizing overseas shipping services, the receiver must cover additional costs that may occur, such as taxes and tariffs set by the country that the products are shipped to.
5. ⑤ If the status of the package is confirmed to have been sent by the seller but not confirmed to have been received by the user for an extended period of time, the Company will request confirmation from the user within two weeks of receiving confirmation from the seller. If confirmation does not occur in 3 days after the Company’s request, the status of the package will automatically be changed to having been received, and a user may file a report for a missing package if the user has not received the product.

Article 8 Cancellation, Return and Refund

1. ① The buyer may cancel their order by not making the necessary payments within 24 hours of ordering the product or requesting a cancellation before the delivery process begins. In such instances, an instant refund is possibly if payment was made through Paypal (additional transaction costs may occur on purchases that are 100 USD or higher) or if the payment was made by credit card, the refund may take several weeks depending on the refund policies of the related credit card company. On the other hand, an order cannot be cancelled once the delivery process begins, and the buyer may cancel, return and request a refund for the product within 7 days of receiving the product. Refund application and product returns must be registered through EMS.
2. ② Once the Company receives a return application from the buyer, it will notify the seller of such a request immediately.
3. ③ Delivery charges to send the package back and other additional costs will be incurred by the involved parties.
4. ④ If a seller’s mistake results in the wrong size, color or quantity, or a failure to send all required products, the buyer must return the received package and place a reorder. If the product that a user wishes to return and reorder is sold out, the user must request a refund.
5. ⑤ In the case that a free gift is included with the delivered package, such a gift must be returned as well, and products that are at risk of being damaged or broken must be marked for safe delivery when returned. The return address can be found on the brand page of the product that was ordered.
6. ⑥ Failure to provide the seller with the delivery tracking number of the return package or to correctly state the reasons for returning a product may results in a delay in the return and refund process.
7. ⑦ In the case that the user must cover the delivery fee of the return package, the amount will be deducted from the refund amount or added to additional orders made in conjunction with the return.

Article 9 Termination of Contract

1. ① Termination by the company

   The Company does its best to provide a smooth service for users. However, the Company reserves the right to terminate the contract of available Services for the following reasons and must notify users of such a termination.

   • - In the case that the rights, profit, honor, personal information or credit information of another individual has been violated
   • - In the case of an action that hinders or runs the risk of hindering another person’s use of the Services
   • - In the case of an action that violates the laws of South Korea or other related countries
   • - In the case that it is no longer possible to provide the Services due to the bankruptcy or insolvency of the Company
   • - In the case that other companies reject the provision of our Services after careful consideration
2. ② Termination by the user

   The user may request to terminate their use of the Services, and are responsible for all financial and other damages incurred during the process.

Article 10 Conflict resolution and Standard Laws

1. ① The Company is responsible for processing valid opinions, complaints and compensation handling in a timely manner, and will operate a customer service center for such tasks.
2. ② All e-commerce disputes that occur between the Company and users will be processed according to the laws and policies of related institutions such as South Korea’s Fair Trade Commission.
3. ③ All disputes between the Company and users will be processed according to the necessary laws, and will be submitted to the district court closest to the address of the Company.

Article 11 Responsibility of Copyright Claims on Website Content

Charis, the e-commerce website provided by the Company, holds copyright claims to all information listed on the website, including product-related text, images, video content, magazine articles and videos. However, the Company does not hold copyright claims for certain content freely posted by individuals online. Users hold copyright claims to reviews or other content that they have created. The sharing of content on Charis by users and buyers is encouraged. However, there may be legal restrictions in the following instances.

1. ① In the case of a user sharing, editing or reusing content other than that designated by the Company
2. ② In the case of a user editing, deleting or re-editing content outside of the sharing region designated by the Company
3. ③ In the case of a user downloading or unauthorized distribution outside of the sharing region designated by the Company
4. ④ In the case of a user editing content and posting or sharing pornography instead
5. ⑤ In the case of a user capitalizing or advertising outside of the limits designated by the Company
6. ⑥ In the case of a user spreading baseless rumors regarding Company content, content creators or cast.

Article 12 Exemption from Responsibility

1. ① The Company only provides a transaction system through Charis as a telecommunications broker, and all responsibility for disputes regarding transactions will be held by the related parties. However, the Company may get involved in the dispute through the dispute settlement center (included in the customer service center) created and maintained by the Company for a reasonable dispute resolution, and users must respond to the decisions made by the dispute settlement center.
2. ② Transaction processes related to the sale of products such as deliveries, cancellations and refunds must be agreed upon between the buyer and seller, and the Company will not get involved in and holds no responsibility for such a process.
3. ③ The Company holds no responsibility for damages and losses incurred by users or third parties if the Service is temporarily halted due to reasons stated in Article 3, Clause 2, Subclause 1. However, this is not the case for damages and losses incurred due to gross negligence or intentional actions by the Company.
4. ④ The Company holds no responsibilities for damages or losses incurred if the Service is limited or halted due to reasons stated in Article 3, Clause 2, Subclause 2

Supplementary provision: